Shipping policy

 

At Anastasi Gifts, we are committed to providing you with a delightful shopping experience and ensuring your orders are delivered promptly. Please review our shipping policy carefully before placing an order.

Order Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays) from the date of order.
  • Delivery times typically range from 7 to 14 working days, depending on the destination.
  • Processing time may vary based on product availability, order volume, or other factors. We strive to process orders as quickly as possible.

Shipping Methods and Carriers

  • We primarily ship through Maltapost to ensure reliable and timely delivery.
  • For customers wishing to use alternative carriers, we offer options upon request, and shipping quotes will be recalculated accordingly.
  • Available shipping methods and costs will be displayed during checkout for you to select based on your needs.

Shipping Destinations

  • We offer shipping both locally and internationally. If your location is outside our shipping zones, we regret any inconvenience, but we may not be able to process your order.

Shipping Costs

  • Shipping costs are calculated based on destination, package weight, and chosen shipping method.
  • The final shipping cost will be displayed at checkout. Please note that customs duties or taxes may apply depending on your local regulations, and these are the responsibility of the customer.

Order Tracking

  • After your order has been shipped, you will receive a confirmation email with tracking details.
  • You can track your order using the link provided in the shipping confirmation email. Please allow time for tracking information to be updated by the carrier.

Delivery Time

  • Delivery times vary based on destination and selected shipping method. Estimated times will be provided during checkout based on information from the carrier.
  • Please be aware that these estimates are subject to change due to unforeseen delays beyond our control.

Order Issues and Lost Shipments

  • In the rare event your order is lost or damaged during shipping, please contact us as soon as possible at anastasigifts@gmail.com.
  • We will investigate the issue with the carrier and, if confirmed as lost, offer a replacement or refund in accordance with our refund policy.

Changes to Shipping Policy

  • We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.

For any questions or further assistance, feel free to reach out to us at anastasigifts@gmail.com.